Privacy Policy

1. Introduction

At EQ Reply, we take your privacy seriously.

This Privacy Policy explains how we collect, use, and protect your information when you use our AI-powered reply generation service at eqreply.org ("the Service").

2. Information We Collect and Process

We follow a minimal data collection approach.

Depending on how you use the Service, we may process:

• Account information, such as your email address, login details, session information, and account preferences
• Conversation-related information, such as prompts, generated replies, history records, saved replies, and communication preferences
• Subscription and billing information, such as plan details, payment status, invoices, credits, and subscription status
• Technical, analytics, and security information, such as browser type, device information, IP address, logs, and anti-abuse signals
• Cookies and similar technologies used for authentication, session management, analytics, security, and product functionality

For users who are not signed in, some reply history may be stored locally in the browser using localStorage for convenience.

3. How We Use Information

We use processed information to:

• Provide AI-generated replies and communication assistance features
• Improve reply quality, personalization, and user experience
• Authenticate users and manage sessions
• Process subscriptions, billing, and customer support requests
• Maintain service quality, security, and platform stability
• Detect fraud, abuse, spam, or unauthorized usage
• Understand product usage through analytics and improve the Service

4. How Data Is Shared

We may share limited data with trusted service providers that help us operate the Service, including providers for:

• Authentication and account services
• Payments, subscriptions, and billing systems
• Cloud hosting and infrastructure services
• AI model processing providers
• Analytics, security monitoring, and abuse prevention
• Email delivery and customer support systems

We do not sell personal data to advertisers or unrelated third parties.

5. Data Retention

We retain data based on operational, security, support, and legal requirements.

Requests from users who are not signed in are generally processed temporarily unless retention is necessary for security, debugging, fraud prevention, or service reliability.

For signed-in users, we may retain account-related conversation history, generated replies, subscription records, billing records, and support records as needed to provide account functionality, subscriptions, customer support, and legal compliance.

6. Security Measures

We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of the limited data we process.

EQ Reply operates on secure and encrypted connections whenever possible.

However, no internet-based service can guarantee absolute security.

7. Children's Privacy

Our Service is not intended for children under 13 years of age.

We do not knowingly collect or process personal information from children under 13.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time.

We will notify users of material changes by posting the updated Privacy Policy on this page.

Continued use of the Service after updates constitutes acceptance of the revised Privacy Policy.

9. Your Rights

Subject to applicable law, you may request to:

• Access or receive a copy of your account-related personal data
• Correct inaccurate information
• Request deletion of eligible personal data
• Request export of certain account-related information
• Withdraw consent where applicable

Certain information may need to be retained for security, fraud prevention, tax, accounting, dispute resolution, or legal compliance purposes.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

support@eqreply.org

11. Legal Basis

We process limited information based on legitimate interests in operating, improving, and securing the Service while protecting user privacy and safety.

Where required by applicable law, we may also process information based on consent, contractual necessity, or legal obligations.